Privacy Policy

Taiwan Telecom, Inc. ("we", "us", "our") operates 10Mail. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

1.1 Account Information

• Email address (for account creation)
• Username
• Password (encrypted)
• Subscription type

1.2 Email Data

• Temporary email addresses you create
• Emails received to temporary addresses
• Email metadata (sender, subject, date)

1.3 Usage Information

• IP addresses
• Login timestamps
• Device information
• Browser type

1.4 Payment Information

• Payment data is processed by Stripe (we do NOT store card details)
• Transaction history
• Billing information

2. How We Use Your Information

• To provide and maintain the Service
• To process payments and subscriptions
• To send service-related notifications
• To improve our Service
• To detect and prevent fraud
• To comply with legal obligations

3. Data Retention

We retain data based on your subscription tier:

• Free Users: Temporary emails expire after 10 minutes
• Basic Users: Emails retained for 7 days
• Advanced Users: Emails retained for 120 days
• Account Data: Retained until account deletion

4. Data Sharing

We do NOT sell your personal information. We may share data with:

• Service Providers: Stripe for payment processing
• Legal Requirements: When required by law
• Business Transfers: In case of merger or acquisition

5. Security

We implement security measures including:

• Encrypted passwords (bcrypt)
• HTTPS/SSL encryption
• Two-factor authentication (OTP)
• Biometric authentication (WebAuthn)
• Regular security audits

6. Cookies and Tracking

We use cookies for:

• Session management
• User authentication
• Service functionality

We do NOT use third-party tracking cookies for advertising.

7. Your Rights

You have the right to:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request account and data deletion
• Export: Download your data
• Opt-out: Unsubscribe from marketing emails

8. Children's Privacy

Our Service is not intended for users under 13 years of age. We do not knowingly collect information from children.

9. International Data Transfers

Your data is stored on servers in Taiwan. If you access the Service from outside Taiwan, your data may be transferred internationally.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or service notification.

11. Contact Us

For privacy-related questions or requests:
Taiwan Telecom, Inc.
Email: privacy@10mail.app
Data Protection Officer: dpo@10mail.app

12. GDPR Compliance

For EU users, we comply with GDPR requirements including:

• Lawful basis for processing
• Data minimization
• Right to erasure ("right to be forgotten")
• Data portability